Our services are free, and participation is voluntary to all residents in the community. We work with a diverse group of volunteers and community partners: non-profits, local businesses, healthcare providers, government agencies, national brands, and global corporations, each striving to provide the tools necessary to create opportunity and maximize their potential.
Staying true to our founders’ original mission, Portfolio Resident Services continues to be on the leading edge of innovative programs through the Good Neighbor Program, the name by which we operate onsite. A monthly calendar of events is carried out by a professional Resident Services Coordinator.
We are uniquely positioned to provide creative, flexible, and scaleable programming tailored for each community and its individual residents. From our early foundations to our progressive vision, PRS continues to serve with compassion, integrity, and experience.
We continue to be a voice for the cause of affordable housing in America, advocating for those who need it most.
While carrying out our organizational mission to serve residents, positive outcomes add value to our clientele. We are champions in the field of compliance, helping our clients meet the legal requirements necessary to maintain a tax credit status.
We work together with state housing agencies to ensure our programming meets the standards put in place for each specific community. Another is that we improve a property’s financial performance by increasing resident retention and decrease delinquent rents.
Within the first 90 days of service, we survey the property and surrounding neighborhood. We create electronic and paper questionnaires for the
residents to complete so that they may express any concerns that they are facing. Generally, these include concerns with their family, career, and wellness. Our staff also scouts the neighborhood for resources and donations that coincide with the results of these assessments.
Our staff understands that to keep growing attendance in these programs to benefit more residents, we must continuously promote programming. It is important that every resident is aware of our presence and services. Resident outreach is completed by flyers, phone calls, door-to-door greetings, emailed newsletters, and text messaging systems.
Our mission is to be the foundation any resident needs to fulfill lifelong success. Therefore, we also administer one-on-one appointments to discuss specific disadvantages that a resident may be struggling to overcome. While onsite,
our staff is always available to assist and follow-up with the resident’s essential needs.
Our programming is structured to be easily accessible for residents to attend. We create a community by facilitating events such as after-school programs, onsite food pantries, health fairs, parenting classes, bingos, exercise classes,
and more. We also bring our community partners onsite to administer and inform residents about their services- to again give residents that direct experience with beneficial resources.